Simplicity™ FAQ

Real answers in real time.

After Firefox updated, the ETC keeps prompting me to install plugins even though plugins are installed, how can I fix this?

Background: The latest version of Firefox (52.0), released March 7, 2017, removes support for Netscape Plugin API (NPAPI) plugins. As a result, ETC customers should enable plugin-free mode for their ETCs to prevent potential issues, by completing the 7-step process listed below.

  1. Solution: For each ETC,
  2. 1) Click the Settings icon.
  3. 2) Select System Settings from the submenu.
  4. 3) Click to select the “Advanced Settings” tab.
  5. 4) Click to select “Event Plugins” in the left menu.
  6. 5) Select “Auto-detect Settings” from the System Default dropdown.
  7. 6) Click [Save].
  8. 7) Click the Settings icon → then click to select “Reboot” for changes to take effect.
Can KbPort™ integrate with drug dispensing devices?
Yes. We integrate with our own medication dispensation devices: SimCartRx™ and SimCabRx™, as well as other carts and cabinets including Secure Rx, Med Dispense, Omnicell, and Pocket Nurse. Our Meds Manager™ software integrates directly with SimEMR® and our ETC Fusion HD ™solutions.
Can KbPort™ integrate with our electronic health record program?
We offer our own EHR solution called SimEMR® that connects directly into our entire product line offering the customer a training tool that is more advance than anything in the marketplace today.
Does KbPort™ “subcontract” any part of the project?
No, KbPort™ will consult, design, install, train, support and service the entire solution, which provides a much greater positive result.
Is the system scalable from basic to enterprise level?
Yes, we have standard solutions from basic to the enterprise level that are very common to many of our customers. We can also provide customized programming and engineering services to tailor the system to meet your needs.
Do you have recording and debriefing systems for mobile, space saver and rack server applications?
Yes, we can meet all of those requirements. In fact, KbPort™ is the leader when it comes to mobile applications and our other solutions provide the smallest footprint in the industry.
Do you provide global support?
Yes. We have distributors in several different countries around the globe and we can remotely support our products via the internet.
Do you provide automatic updates and support services via the web?
Yes, our systems are capable of being updated and supported via our off-line updater and also via our on-line support software.
Does the system provide synced audio and video during live and playback sessions?
Yes, the digital ETC™ recording and debriefing system was the first system in the industry to provide synchronized audio and video streams.
Is the live video in real-time (No Latency on the network)?
Our system provides real-time live video. All digital computerized systems will have some type of latency. The KbPort™ solution offers solutions with near zero latency (milliseconds), which can be considered real time.
Can you record standard definition and HD quality video?
Yes. We are compatible with both standard and hi-definition cameras.
Can you export videos in AV formats other than your proprietary format?
Yes, we export in our native proprietary format and .MOV
Do you require expensive equipment racks full of AV hardware with a dedicated cooling system?
No, our software eliminates the need for most hardware.
Do you integrate with simulators offered by Gaumard®, Laerdal™, CAE™, and Simulaids™?
Yes, we integrate with all simulators on a digital level.
Do you offer inventory management, scheduling, and assessment solutions?
Yes, our WorkFlow™ and SimAssess™ products can meet these needs.
Do you capture patient monitors with or without a scan converter?
Our system does not need a scan converter to capture patient monitors. We do it digitally and across the network, eliminating 3rd party hardware.
Is encryption available?
Our system utilizes 256 bit encryption.
Is the system cross-platform compatible (MAC/PC)?
Yes.
Is the system environmentally friendly?
KbPort™ has the most environmentally-friendly system utilizing its patent-pending software that eliminates most hardware. When compared to other systems we have reduced costs, space, heat, and man hours by an estimated 60%.
Do you offer warranties?
KbPort™ offers Technology Management Plans™(TMP). We will manage and support your purchase. The Technology Management Plan™ was designed by KbPort™ to support your center and provide you with a care plan that fits your budget and needs.
Do you offer on-site visits and on-line demonstrations?
Yes. We typically like to start with an on-line consultation and demonstration of our various solutions. It is quick, extremely efficient, and cost effective. Since our system is web based, we can demonstrate it via the internet. We also understand the importance of face to face meetings and do those as well. We do not do PowerPoint demonstrations. Because of our simple design, can demonstrate our solution onsite.
Does the system require annual licensing or maintenance fees?
No.
Does the system require expensive AV switchers/controller processing equipment such as Crestron or AMX?
No. Our patent pending software eliminates the need for hardware such as Crestron or AMX.

Terms & Policies  (Back to top)